PRINCESS KITTEN - COMPANY POLICY

This is the web site of www.princesskitten.co.uk; it is owned and maintained by Pandy Grenville-Evans, from within the UK.

The designs contained in this site are all my own creation. You may not copy, reproduce, display, transmit, publish this work and claim it as your own. My kitten logo, palace (all seasons), sketches and animations are the property of www.princess.kitten.co.uk – and you must NOT copy and use them yourself, in ANY circumstances. This rule will never change or alter and anyone caught using my logos will be prosecuted for breach of copyright.

You may, however, copy an idea or layout. Feel free to use the designs in the ‘how to’ section. You may make them for your own use – or you can sell your completed work. If you add a copy of a design to your own web site/blog – please add ‘as seen on www.princesskitten.co.uk’ or ’as inspired by www.princesskitten.co.uk’. Feel free to copy my scrapbook layouts and interpret them in your own way. I do try to make sure the texts I scribe are out of copyright – so you can use the words if they appeal to you – please let me know if you spot something that slips through the net and I will re-check it.

(*1) I am very fussy about who I link to, or recommend on this site. All of the owners of 'My Favourite Links' are know to me, either as a personal friend or a business friend. The bigger companies (Pay Pal, Google, Amazon and such like) will be know to you already - and you can form your own judgement. I would never knowingly steer you in the wrong direction - but I am not liable for those who turn out to be 'bad eggs'.

DISCLAIMER OF WARRANTY
Princesskitten is providing this site and its contents on an "as seen" basis and makes no representations or warranties of any kind, either express or implied. I do my best to keep the site and sales up to date – if orders cross I reserve the right to cancel or substitute – but I will always contact you first.

DISCLAIMER OF LIABILITY
In no event shall princesskitten be liable for special, indirect, or consequential damages or any damages whatsoever. In an effort to provide our customers with the most current information, princesskitten will, from time to time, make changes in the contents and in the products or services described on this site.

The prices advertised on this site are for orders placed through our site facility and include VAT. Special commission prices will be quoted for before a commission is started – and a scan/photo will be sent before final payment is due.

I reserve the right to limit sales.

USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU
I will not allow any unlawful, threatening, libellous, defamatory, inflammatory, pornographic, or profane material to be presented on this site, nor do I expect any to be sent to me. This site operates under a policy of truth and understanding.

These days any information about you on a computer has to be treated with great care, I appreciate your trust and want you to feel confident in my services and security as it relates to your personal information. This is my personal promise to you: -

I only sell my craft items. I do not sell e-mail addresses or share them with any third party in any form, ever, under any circumstances. I respect your privacy and appreciate your business. At no time do I ever provide your account contact or payment information to any third party.

The information that you provide is used for such purposes as responding to your requests, fulfilling orders, customising my site to make it easier for you, improving my store features, and communication with you. I do not receive or store any personal financial information. If you use Pay Pal – their normal security conditions apply and I am not privy to the information. The same applies when you send a cheque.

If you have any concern about privacy of your personal information as used and collected within our website, please send me a thorough description and I will do my utmost to resolve it.

Like any other business, changes to my Privacy Notice and Conditions of Use may need to be made from time to time. You should check occasionally to see any recent changes. Unless the law of the land changes, my current Privacy Notice will always apply to all information that I have about you and your account, and will never materially change my policies and practises to make them less protective of customer information.

Delivery is included in the price of the items so what you see is what you pay. To insure that the post is covered there is a minimum charge of £3. This means if you see me at a show some prices may be a bit less (cards mostly). You can collect to save on the postage if you wish. If you wish to place a very large order I will work out the postage and refund the extra (over £1) by either Paypal of cheque. Email me if unsure.

I aim to dispatch normal orders within 48 hours however please allow 5 working days for delivery of orders paid with Pay Pal. Cheque paid orders will obviously take a little longer.

Returns Policy: In the unlikely event that your purchases arrive damaged I offer a 7 day refund policy. Please contact me within 24 hours of receipt to inform of the damage. When the products have been returned to me I will assess the item/s and if I find the damage has occurred during transit or as a result of a problem during manufacture I will either provide a replacement product or where possible repair the item. This will then be returned to you at no cost.

I always get a Proof of Posting, which covers the parcel up to £30. The Post Office requires that has to be late by 15 working days before being reported as lost. I will of course handle all this and will refund your payment of supply something else of the same value, at no extra cost.